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Terms
PAYMENT:
We accept payment by Visa, Mastercard, Maestro and American Express.

For on-line credit card payment, our order form is processed on a secure server. Your private data will be encrypted at all times whilst in transit over the Internet. When you go to our order form you should see a solid padlock in your browser status bar which indicates that the encryption is taking place. The information will be accessible only to us and your card details are removed as soon as we confirm your order.

We are not aware of any case of credit card fraud ever having occurred as a result of using a card via this secure server. However, if you would prefer not to use the on-line payment facility, you can e-mail us at
info@moonsnax.com we'd be happy to help with your order or enquiry.


CARRIAGE: SHIPMENT IS INCLUDED IN THE PRICE. It doesn't matter where you are living.

 
CONFIRMATION OF YOUR ORDER:

After placing your order, you will receive an e-mail ‘pre-confirmation’ of the order with an order ID number. This number allows you to check your order status and should be quoted in any enquiry.

It is your responsibility to ensure that the credit or debit card, which you are using is your own, that you are over 18 years of age and that sufficient funds are available to pay for the cost of your purchase. If you are in breach of the above, you may also be in breach of the law. We have the right to decline any orders.

Where applicable, all prices shown include VAT at the current rate.

 

Return Policy:

If you are in any way not satisfied with a purchase you can return it , undamaged and with all original packaging within 14 days of receipt, for a replacement ,less any postage paid in delivering the goods by us.  Please return the item to our return adress:

Carriage charges are non refundable under any circumstances unless the goods are faulty or have been picked and sent wrongly by us.

 

Exchanges:

We are happy to exchange sizes if they do not fit . We however are unable to cover the postage back to the customer and will therefore need the postage and packing charge to be enclosed with the return plus a note of your request when you send it back to us so we can deal with the problem quickly and efficiently.